Customer success is our top priority
We believe that true success lies not just in addressing your challenges, but in forging powerful partnerships with you as a client. It's our objective to help you make your dreams come true. At Cloud Lion Europe, this philosophy is embodied right from the start. We ensure that we understand your business in detail through our presales solution architects, who are dedicated to crafting a bespoke strategy from day one.
If you need help, create a ticket and we will be on it.
Customer Success Program
Essential tools for your success as part of Cloud Lion's standard.
Admin Training & User Onboarding
You and your team will be in control before you know it. We put you in the drivers seat, knowledge transfers included, this is our mayor goal.
Change Management & Support
We will teach you how to master your environment while we back you up with our specialist teams.
Account Management
Do you want to get more out of your investment, let us guide you for further growth and a higher ROI.
Service Level Agreement 2.0
A service-level agreement is an agreement between a Cloud Lion Europe as Odoo ERP service provider and you as a customer. In the SAL you will find particular aspects of the service standard we offer (quality, service coverage, availability, responsibilities, role-play, financial aspects, etc ). The SLA will be available in your customer portal.
